At Gracify BD, we're committed to providing exceptional customer service to ensure your experience with us is effortless, safe, and enjoyable. This support policy outlines our service standards, support availability, support scope, and next steps when seeking support.

Support Availability

Our customer service team is dedicated to being there for you 24/7.

• WhatsApp: +880 1521-765308

• Email: support@gracifybd.com

We will try to respond to all inquiries within a few hours. The complexity of the request will dictate our response time, while most issues will be solved in 24 to 48 business hours.

Scope of Service

We are happy to help with the following services:

• Product availability and inquiries

• Ordering/payment issues and status inquiries

• Shipping and tracking delivery issues

• Returns/exchanges/refund support

• Profile management and account access

• Product information, sizes, specifications, and user instruction manuals

• Reporting products as damaged, defective, not as described, or wrong

Limitations

Below are some issues that fall outside of our customer care services:

• Questions about products purchased from an unauthorized vendor

• Technical issues that are unrelated to the Gracify BD platform

• Support related to an external link or site

• Damaging or vandalizing the product upon delivery

Process for Support Request

How to Make a Support Request

To make a support request:

• We can be contacted via email or WhatsApp.

• You should include your full name, order number, and a clear problem description.

• If possible, attach applicable images or videos.

• After receiving your request, our support team will inform you of the steps to finalize.

For Smooth Support

To have a smooth support request:

• Always contact us with the phone number and email associated with your Gracify BD account.

• Provide truthful information and, if applicable, visuals.

• Allow the proper amount of time for our personnel to resolve the issue and investigate.

Protecting Data

We respect your privacy and consider all personal data and information exchanged in the support process to be confidential, and we will comply with our privacy policy.

Evaluation and Feedback

If you are unsatisfied for any reason, please feel free to escalate the problem by directly emailing or messaging your support representatives. We are committed to ensuring that all concerns are resolved professionally and promptly.

Gracify BD: Giving Grace in Every Decision

You are at the forefront of our business. We are grateful that you think of us for your fashion and lifestyle needs.