At Gracify BD, we strive to provide great products and a convenient online shopping experience. Therefore, we appreciate your concerns and hope to deal with your return and exchange policies in a timely and fair manner if your order does not meet your expectations.

Return to Qualify:

You are entitled to return or exchange if:

• You received an incorrect, defective, or damaged product.

• You received a product in original tags, packaging, and accessories in new, unused condition.

• The product is meant to be returned one day after it is delivered.

Items That Cannot Be Returned:

Returns will not be accepted on:

• Merchandise that has been washed, altered, worn, or used.

• Items that are missing original tags or packaging.

• Items that were marked non-refundable, sale, or clearance items.

How to Return:

To receive a return, please:

• Send an email to grace.onlineshopbd@gmail.com or WhatsApp +880 1521-765308 to reach our customer service team.

• Include your order number, a description of the problem, and photos showing the problem.

• After your request has been reviewed, our team will indicate the next steps.

• Depending on your location, returns can be arranged with courier pickup or drop-off to a drop-off site.

Replacement and Refund

After quality inspection of the returned item:

• Depending on your choice and product availability, we will provide you with a replacement or full refund.

• Refunds will be issued by the same method of payment, bank transfer, Nagad, or bKash.

• Refunds will be made within five to seven business days after approval.

Key Features

• Shipping will not be refunded unless the item received was sent incorrectly or was damaged en route to your address from us.

• Gracify BD reserves the right to deny any return not covered by the conditions of the policy.

Do You Need Assistance?

Our customer service associates are available 24/7 to assist you with exchanges, returns, or any other questions relating to your order.

Email: grace.onlineshopbd@gmail.com
WhatsApp: +880 1521-765308

Thanks for choosing Gracify BD: Grace in Every Decision.
Our actions are a by-product of your trust and fulfillment.